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IzzyRoseSkin

Cancellation policy

Subscription policy

Draft for merchant review. Do not publish until the operational terms below are approved.

Subscribe & Save

Izzy Rose Skin currently offers subscriptions on selected products with delivery every 4 weeks and a 25% subscription discount. The product, price, delivery schedule and applicable shipping charges are shown at checkout.

Automatic renewal and payment

By purchasing a subscription, you authorise recurring charges to your selected payment method according to the billing schedule agreed at checkout. Your subscription continues until it is cancelled.

Cancellation and pausing

Cancellation requires one calendar month's notice. Contact Izzy Rose Skin using the contact details on our website to give notice. Your subscription remains active during the notice period, and scheduled payments and deliveries continue until cancellation takes effect. Cancelling a subscription does not automatically cancel or refund an order that has already been processed. This notice requirement does not limit your statutory consumer rights. Pause terms remain subject to merchant approval.

Managing your subscription

If subscription management is enabled in your customer account, you can use it to pause, resume or cancel your subscription and update your payment method or delivery details. Contact Izzy Rose Skin through the contact details on our website for assistance, including requests to skip a delivery or change products, quantities or delivery frequency. Requests for changes should be made before the next renewal payment is processed.

Refunds and existing orders

Cancelling future renewals is separate from requesting a refund for an existing order. Contact Izzy Rose Skin through the contact details on our website about an existing order, including a damaged, faulty or incorrect item. Nothing in this policy limits your statutory consumer rights.

Merchant approval required before publication: The merchant has specified one month's cancellation notice. Before publication, confirm how this notice period will be administered, the pause terms, whether customer account subscription management is enabled, your support contact details, and the returns and refund terms that apply to subscription orders. No restrictive refund window or no-refunds rule has been assumed.

THE IZZYROSESKIN STANDARD

High-performance care.
Nothing unnecessary.

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